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Specialised Call Centre Support
Out Of Hours Call Handling
Our Call Centre operates 24 hours a day, 365 days a year, supporting organisations manage out of hours enquires and emergencies ensuring that your customers always reach a professional, reliable point of contact when they need it most.
We deliver seamless, scalable call centre support designed to elevate your customer experience and strengthen your brand. Our highly trained agents handle inbound and outbound calls with professionalism, empathy, and efficiency.
Specialised Donor Recruitment for Charity Services & Donor Development
We specialise in donor recruitment and development for charities, helping organisations build meaningful, long-term supporter relationships. Our tailored strategies connect you with the right donors, strengthen engagement, and drive sustainable growth for your cause
Commercial Call Centre
We specialise in providing professional front- and back-office support that helps businesses increase efficiency, boost customer satisfaction, and focus on growth.
- Order Taking – Helping you bring more customers through the door with reliable support for admin calls, order & payment processing, and order conversion.
- Customer Service – Helping you deliver exceptional service through order chasing, query handling, admin tasks, switch desk services, overflow and out-of-hours call handling, and database management.
With our tailored solutions, you gain a trusted partner dedicated to improving customer experiences and streamlining operations.
Outbound Campaign Handling
At Lead Spark SW Ltd, we specialise in outbound campaign management that delivers measurable results. From fundraising to lead generation, we work closely with our clients to maximise ROI and build long-term value. Every campaign—regardless of size or duration—benefits from a dedicated account manager who provides in-depth analysis, constructive feedback, and tailored recommendations to ensure success.